How a B.C. girl got stuck with a $4,000 invoice right after renting a pickup truck

&#13 A B.C. girl has a warning for motorists who plan to hire a motor vehicle this summer time: browse the wonderful print of your car rental insurance policy policy. Henrietta Veenstra of Squamish was a short while ago hit with a $4,424.50 invoice just after assuming she was thoroughly […]

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A B.C. girl has a warning for motorists who plan to hire a motor vehicle this summer time: browse the wonderful print of your car rental insurance policy policy.

Henrietta Veenstra of Squamish was a short while ago hit with a $4,424.50 invoice just after assuming she was thoroughly protected by her rental’s coverage.

“It was a overall hit,” she reported. “I was truly in shock.”


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At the commencing of July, Veenstra flew to Calgary to take a look at household. When she arrived at the Nationwide Rental Automobile counter in Alberta, she suggests workers members explained to her no automobiles have been readily available.

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“Busy day, no cars available and they are like, ‘We are cleaning up a pickup truck, do you guys want a pickup truck?’ We stated ‘Sure,’” Veenstra said.

At the time, Veenstra turned down the excess insurance presented by the rental organization mainly because she was self-assured she had suitable coverage through her credit rating card.

Although in Calgary, she was caught in a big hailstorm that broken the truck. When she returned the automobile and submitted a claim, she was shocked to find out her credit rating card coverage would not address pickup vehicles.


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“I realized we ended up heading to be strike with damages,” Veenstra said. “I realized I would have to file a declare and go by all of that approach, but I was really self-confident it would be protected in the stop and we would not be on the hook for anything at all.”

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However, when Veenstra browse the fine print of her credit rating card’s car rental coverage, it indicated trucks, pickup trucks or any motor vehicle that can be spontaneously reconfigured into a pickup truck are excluded from coverage.

“I sort of felt unwell to my stomach,” she stated.

Veenstra did have auto coverage by means of the Insurance plan Corporation of B.C., but she only had basic insurance coverage since she is in the middle of advertising her car. If Veenstra had ICBC’s optional Roadstar or Roadside Moreover packages, she would have been covered.

The Insurance plan Bureau of Canada says it’s vital to go through the wonderful print of any coverage policy.

“The base line is that if you are renting a car or truck, make a get in touch with to your insurance plan provider to improved realize the protection that you have and the protection you may well need to make sure you are effectively shielded in circumstance a little something transpires,” Rob de Pruis of the Insurance Bureau of Canada reported.

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De Pruis also explained most rental insurance coverage policies will only present coverage whilst you are in Canada or the United States.

“If you vacation exterior of North The usa, to Mexico, to Australia, to Europe, your insurance plan coverage may not be applicable so you might need to order the insurance coverage coverage that is accessible from the leasing business,” he explained.

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Veenstra hopes sharing her expertise will help other folks.

“It was an truthful mistake, but a high priced oversight,” she stated.

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Elida Schollmeyer

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